Village of Barwick Water Emergency: Frequently Asked Questions

1. What is a Stage 3 Water Emergency?

Under Ontario’s low water / drought regime, Level 3 (or “Low Water Level 3”) is the most severe classification used for water shortages. At Level 3, the water supply may no longer meet demand, and social, economic, or environmental impacts are anticipated. This level signals that the situation has moved beyond mild or moderate strain and that restrictions and mandatory conservation may be needed to manage the remaining supply.

2. Does this only impact residents who live in the Barwick Area, and the mill?

Yes, the water emergency applies specifically to residents and businesses within the Village of Barwick who are connected to the municipal water system, including the mill.

3. Is there any idea how long the emergency may be in place?

At this time, there is no estimated timeline for how long the water emergency will remain in effect. The situation is being actively monitored, and the Township will provide updates as new information becomes available or conditions change.

4. How are fire services being impacted by the water emergency?

Fire protection remains a top priority, and the Township is working closely with neighboring emergency services to ensure adequate fire suppression resources are available. This includes alternative water sources such as tanker trucks and mutual aid agreements. However, residents are asked to be especially vigilant in preventing fires during this time.

5. Is there any explanation for the reasons behind low water levels?

The water emergency was declared due to a decline in water production from the municipal well system. The Township is actively assessing the situation in coordination with the Ontario Clean Water Agency (OCWA) to better understand the cause of the reduced output. Residents and businesses are asked to follow water conservation measures to protect public health and maintain essential services. Currently we have emergency protocols in place with water being trucked into the community to ensure continued water services for the public.

6. Is the water safe?

Yes, tap water remains safe to use for essential needs such as drinking, cooking, and hygiene. However, strict conservation is encouraged to reduce demand and support system recovery.

7. Will there be a boil water advisory?

At this time, a boil water advisory is not anticipated. The municipal water supply remains safe to drink and meets all provincial water quality standards. If the situation changes, the Township will notify residents immediately through official channels.

8. How will residents be notified if a boil water advisory is issued?

If a boil water advisory becomes necessary, the Township will notify residents immediately through the following methods:

• The official Township of Chapple website
• Social media (e.g., Facebook)
• Door-to-door delivery of printed notices to affected homes and businesses

Door-to-door notice delivery ensures that all residents are informed, including those who may not have internet access. Please watch for official notices and share information with neighbors who may need assistance.

9. What are the recommended water conservation measures?

Residents are asked to:

• Avoid watering lawns, gardens, or washing vehicles.
• Take shorter showers and avoid baths.
• Only run dishwashers or laundry machines with full loads.
• Turn off taps when brushing teeth or shaving.
• Promptly report any leaks or suspected water wastage.

10. Is there a risk of running out of water?

At this time, the Township is working with OCWA and has implemented emergency measures, including trucking in water, to ensure continued supply. While these actions are helping maintain service, community cooperation with conservation efforts is critical.

11. Are businesses allowed to operate as normal?

Businesses connected to the municipal water system can continue operations, but they are strongly encouraged to limit water use wherever possible. This is especially important for businesses with high water demand.

12. How often will updates be provided?

The Township will provide updates as new information becomes available. Residents are encouraged to check the official website and social media channels regularly for the latest news.

13. Will my water bill be adjusted due to the emergency?

At this time, water billing policies remain unchanged – any adjustments or decisions regarding billing will be communicated to residents if applicable.

14. How can I report water misuse or leaks in the community?

Residents are encouraged to report any visible water misuse, broken water lines, or leaks by contacting the Township Office at 807-487-2354 or after hours by contacting the Public Works Superintendent, Charlie Loveday at 807-276-1653 or CAO Clerk-Treasurer, Cindy Nielson at 807-271-0911. Prompt reporting helps conserve water and protects the system during the emergency.

15. What should I do if my household suddenly loses water pressure or supply?

If you experience a sudden drop in water pressure or a complete outage, please contact the Public Works Superintendent, Charlie Loveday at 807-276-1653 or CAO Clerk-Treasurer, Cindy Nielson at 807-271-0911. This could indicate a localized issue such as a break or valve failure that needs urgent attention.

16. How is water being trucked in, and who is paying for it?

The Township, in coordination with the Ontario Clean Water Agency (OCWA), is overseeing the trucking of potable water into the community to maintain basic supply levels. Costs are being absorbed by the municipality while future budgeting and funding sources are still being evaluated.

17. Who can I contact if I have concerns or need assistance?

Residents with questions or in need of assistance can contact the Township Office at 807-487-2354 during regular business hours. For urgent issues after hours, please call the Public Works Superintendent, Charlie Loveday at 807-276-1653 or CAO Clerk-Treasurer, Cindy Nielson at 807-271-0911.